Tuesday, February 17, 2009

O2 ticket troubles?

"I wonder if you could update your site with the following information for fans that have purchased tickets for the NME BIG GIG at the O2 in London on 26th Feb 2009 specifically from the presale site run on the website (back in Nov 08) by Trinity Direct Ltd. I have been trying to contact them regarding my outstanding tickets to no avail and today their website has been updated with the following:
"Trinity Street Direct Limited and other companies within the Trinity Universal Holdings Group have ceased trading.
Notice for Customers: All customers that have placed orders on websites operated by Trinity St should note that all paid orders for items that were in stock and able to be processed on 13th February have been dispatched. This includes tickets for all events up to and including February the 24th. We are also holding substantial numbers of tickets in stock for events for the remainder of February and into March. Many of these tickets will be dispatched over the next few days (see lists below). We are working to obtain necessary clearances to dispatch further tickets as soon as possible. The company is working hard to resolve all issues regarding all outstanding customer orders (merchandise, music, tickets) as quickly as possible and further updates will be posted on a regular basis." (Thanks K)


  1. This comment has been removed by the author.

  2. That's scary.

    *sends good vibes to the universe for everyone still waiting for their tickets*

  3. I am still waiting for my 4 tickets..Won't bore you with the long story i had with them last month...but i tried to email them regarding a problem i had with my payment 6 weeks ago and they replied only last week!!...I called the customer service "hot line" around 200 times and got through to a recorded message, then one day out of the blue i manged to talk to someone 3 times in a row over the course of an hour....Having said that, i tried to email and call yesterday(at least 50 times) to ask wtf's happening with my ticket...and nothing...Will try again all day and post later with good news (hopefully)..Ironic i live 15 minutes from the 02 and i might not make it!!??

  4. This kind of thing is always my worst nightmare whenever I'm waiting for tickets to arrive; best wishes for anyone who this affects! =)

  5. I'll keep my fingers crossed for you all! I imagine that there will be a knight in shining armour (well, in black with bird's nest hair, lol!) to come to the rescue and get this sorted.

  6. Yikes, that is terrible to hear! I hope everyone affected gets their tickets sorted before the show!
    *joins with elise in sending good vibes to the universe*

  7. Just got the following email..fingers crossed.

    Dear Big Gig/The Cure Ticket Holders

    What follows is of the utmost concern to you... Please read on.

    As of Monday 16th February, Trinity Street, the company that powered and handled your Big Gig ticket transaction, ceased trading and went into administration. The upshot of this is that all orders, payments, information and communications are frozen and out of our reach for the time being.

    We are confident that at the very least, we will be able to gain access to the basic customer order details / database within the next 24hours. This will then allow us to contact you directly with more information, instructions and help where necessary IN RESPECT OF your orders.

    Please rest assured that our primary concern right now is you the fan...

    We really appreciate your patience in this difficult time... more news to follow soon.

    AEG Live

  8. Whoa! I, too, will cross my fingers for all of you!

  9. Shit, this is the same company that runs the official UK Cure merch store! I had noticed the other day that the website was down when I went to see if I was going to place an order for a shirt. Now I'm certainly glad that I didn't...

  10. It's just wait and see, I guess. Craig, thanks for keeping us updated. I'm sure they will sort something out. They couldn't play the O2 in front of a seating crowd, could they. That would be a bit naff. Fingers crossed, people!

  11. i honestly think something will work out - apparently RSX has been alerted and is on it, somehow.

  12. The Cure takes care of their fans. It will be okay.

  13. It's a shambles - been waiting for the tickets for ages and then get the email from AEG Live which included everyones email address (which is illegal. They later apologised.

    This was their latest response We would like to take this opportunity to apologise for individual email addresses being displayed on the original correspondence in relation to the NME Big Gig that was sent out earlier today.

    We appreciate that you are all concerned with the current situation surrounding your tickets for the upcoming show. We are doing everything we can to find a resolution to this situation. Whilst we are working on this we are unfortunately unable to reply to individual queries relating to ticket orders.

    We would like to assure you that the best solution to this situation is being worked on and further information will be sent out by end of business today.

    We apologise for any inconvenience and concern that this is causing you.

    The Enquiries Team
    AEG Live (UK) Ltd

    I've spent £160 on 4 standing tickets

  14. I'm still waiting for mine too!

  15. I'm looking for a standing ticket to 02 if anyone has one or knows how I can get one.

    I have an extra seating ticket to Brixton. I just spoke to See tickets and they just got them from the promoter and are sending them out now. If you don't get them, just show credit card and id at box office night of show.

  16. Debi, there are lots of tickets on the UK version of ebay, some quite reasonable, even standing ones. Try this link

  17. Thanks Rev. Got one and it's coming overnight.

  18. well maybe the cure will play another show (secret show??) for those who lost their tickets. i hope it all works out